Refund policy

Returns & Refunds

Because Bailey’s Branches products are made to order, all sales are final and returns or exchanges are not accepted unless an item arrives damaged, defective, or incorrect.

Please review product details and personalization information carefully before placing your order.

Damages & Order Issues

Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong item, contact me within 48 hours of delivery at baileysbranchesshop@gmail.com.

Please include your order number and photos of the item and packaging so I can evaluate the issue and make it right.

Custom & Personalized Items

Custom and personalized items cannot be returned or exchanged. If I made an error on your custom order, please contact me so I can correct it.

Sale Items & Gift Cards

Sale items and gift cards are final sale and cannot be returned or refunded.

Refunds

If a refund is approved due to a damaged, defective, or incorrect item, it will be issued to your original payment method. Please allow up to 10 business days for your bank or credit card company to process the refund after it has been issued.

If more than 15 business days have passed since an approved refund was issued, please contact baileysbranchesshop@gmail.com.